Data Security Policy

At NeoSaturn BFSI Technologies Private Limited, we recognize the importance of protecting the personal and financial information entrusted to us by our customers, users, business partners, and other stakeholders. Data security is an important part of our operations, and we take reasonable and appropriate measures to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

This Data Security Policy explains our general approach to protecting and securing information handled through our website, digital platforms, applications, and related services.

Last updated: 18 September 2026

Our Data Security Measures

We implement appropriate technical, organizational, and operational safeguards designed to protect information throughout its lifecycle. These measures may include the following.

• Secure data storageInformation collected through our services is stored using controlled database and hosting environments with appropriate access restrictions and security controls.
• Access controlsAccess to systems and information is restricted to authorized personnel based on their business responsibilities and operational requirements. Authentication mechanisms and access controls are used to help prevent unauthorized access.
• Data encryptionWhere appropriate, sensitive information is protected using encryption and other security mechanisms during storage and transmission.
• Secure data transmissionWe use appropriate security protocols, including HTTPS and SSL/TLS encryption, to help protect information transmitted between users and our website or digital services.
• Application and API securityWhere our services use APIs or other application interfaces, we implement authentication, authorization, validation, and other appropriate security controls to help protect information and system resources.
• Payment securityWhere payments or financial transactions are processed through third-party payment service providers, appropriate security measures are used by the relevant service providers. NeoSaturn does not intend to store sensitive payment credentials such as complete card numbers or CVV information unless specifically required and lawfully permitted.
• Monitoring and security controlsWe use appropriate monitoring, logging, access management, and security controls to identify and respond to potentially unauthorized activities or security events.
• System updates and maintenanceOur systems and software may be periodically updated, patched, reviewed, and maintained to address known security vulnerabilities and improve overall system security.
• Backup and recoveryAppropriate backup and recovery mechanisms may be maintained to support the availability and restoration of critical systems and information in the event of system failure, data loss, or other disruptive incidents.
• Employee and personnel securityPersonnel with access to confidential or sensitive information may be subject to appropriate confidentiality obligations and security procedures.
• Third-party service providersWhere third-party service providers process information on our behalf, we seek to use appropriate contractual, technical, and operational safeguards consistent with the nature of the information and services involved.

Protection of Personal and Financial Information

We understand that information such as identification details, contact information, financial information, transaction-related information, and other personal data may require additional protection.

Accordingly, access to sensitive information is controlled according to legitimate business requirements. We seek to collect, use, store, and disclose information only for lawful and legitimate purposes and in accordance with our applicable policies and legal obligations.

Data Retention and Disposal

We retain information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, meet contractual or legal obligations, resolve disputes, maintain business records, and protect our legitimate interests.

When information is no longer required, appropriate measures may be taken to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory requirements.

Security Incident Response

Despite the security measures implemented by an organization, no website, application, database, network, or method of electronic transmission can be guaranteed to be completely secure.

If NeoSaturn becomes aware of a security incident affecting information under its control, we will assess the incident and take reasonable steps to contain, investigate, mitigate, and remediate the issue. Where required by applicable law or regulation, relevant notifications will be made to appropriate authorities and affected individuals or organizations.

Customer Responsibilities

Users also play an important role in protecting their information.

Customers and users should:

• Keep account credentials, passwords, OTPs, and authentication information confidential.
• Avoid sharing login credentials with other people.
• Use strong and unique passwords where applicable.
• Keep devices, browsers, and operating systems updated.
• Avoid accessing financial or personal accounts through suspicious or unsecured websites.
• Immediately notify us if they suspect unauthorized access to their account or personal information.
• Be cautious of fraudulent calls, messages, emails, websites, or individuals requesting confidential information while claiming to represent NeoSaturn.

NeoSaturn will not ask users to disclose confidential authentication information such as passwords or OTPs through unsolicited communications.

Third-Party Websites and Services

Our website or digital services may contain links to third-party websites, applications, financial institutions, service providers, or other external platforms.

Security and privacy practices of third parties are governed by their respective policies. Users should review the applicable privacy and security policies before providing information to third-party services.

Policy Review

We periodically review our security practices and may update our systems, procedures, technologies, and security controls as appropriate.

This Data Security Policy may also be updated from time to time to reflect changes in our services, technology, legal requirements, regulatory expectations, or security practices.

The updated version will be made available on this page with the revised “Last updated” date.

Contact Us

If you have questions regarding this Data Security Policy or believe that your information or account may have been subject to unauthorized access, please contact us.

NeoSaturn BFSI Technologies Private Limited

Website: neosaturn.in

Email: support@neosaturn.in

We encourage users to report suspected security incidents promptly so that appropriate action can be taken.